Npower best performers in Which? energy advice investigation
Energy companies are still not giving people the cheapest tariff, according to the results of an investigation into sales by consumer organisation Which?
The Which? study investigator contacted each of the 'Big Six' 12 times in one week asking for the cheapest deal.
In almost a third of these calls, the firms did not offer their cheapest tariff and staff also gave what the investigator called 'questionable advice' about potential savings, cashback deals and fixed prices.
Npower perfomed the best in the tests answering seven of the calls within two minutes, 10 times offering the cheapest deal and 10 times correctly telling the caller about exit fees.
Which? executive director, Richard Lloyd, said: "If you call an energy supplier asking for their cheapest deal, that's exactly what you should get.
"It's unacceptable for sales staff to give information that's plain wrong or confusing. Giving the right advice to customers about switching matters more than ever when so many people are struggling with escalating fuel bills and colder weather is starting to bite."
